Branches

The tree in Serviceware Knowledge allows content to be grouped by topic.

The contents are not stored in a folder structure arranged thematically by the branches, rather they are assigned to one or more branches. The branches leading to a knowledge content form the path to a knowledge content.


(1)	Tree	(2)	1. Tree level
(3)	Branch	(4)	Sub-branch
(5)	Information on the selected branch and linked texts	(6)	Expanding and collapsing the bar with branch details

Select Edit branch via the context menu to edit a branch.

The branch can be used to control the views, validity and write permissions for the associated texts and files. In addition, a branch and thus also the contents linked to it can be made Inactive. If a new branch is created on an existing one, it firstly inherits the properties of the 1 level of the tree. 1st level of the tree

Language: Optional; Language in which the branch is currently being edited.
Tip: This function is only available if the multilingualism function has been activated for you by the Customer Support.
Title: Required field; Name of the branch in the tree.
Description: Optional; Description of the branch. The description is not displayed in the tree and is used for editorial purposes.
Paths: Paths under which the text should be displayed in the tree. You can specify multiple paths in which case the String will appear under multiple branches.
Views: Selection of views under which the current text should be visible:; All views: All views are selected; No views: All views are deselected; at least one view must be selected manually afterwards.
Validity: Beginning and end of the validity of the text. Values can be entered either manually or using the calendar function.; The responsible editor receives a message shortly before the text expires. In addition, the text is displayed in the list in the Start menu under Expires soon.; After the text expires, it is no longer available for readers. Editorial members can still search and access the text.
Inactive: The branch and all texts and documents linked to it are deactivated.
Write permission: Assignment User group and Responsible user via the corresponding drop-down list.; Allocation of write permissions to the current branch, all sub-branches or all sub-contents.