Home
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
- User interface
  First make yourself familiar with the user interface of your application.
- Service desk
  You can find out how to work with the Serviceware Processes Service Desk as an agent in the following sections.
- Services
  Read here how to create services, define service level agreements, set up the service time calendar, and manage service jobs.
- Reporting
  To learn how to create reports, see the following section.
- Design
  Customize your work environment with: Processes Designer, BPMN Process Designer, Dialog Designer, Workflow Designer.
- Chat function
  Serviceware Messaging is the chat function of the Serviceware platform. It allows chat messages to be exchanged and processed within the platform, both with each other and with external requesters.
- Widgets
  The Processes widgets offer users of Serviceware Processes and consumers the opportunity to execute important Serviceware Processes functions via mobile devices.
- Settings
  Agents can make various settings in the Processes user interface.
- Integration
  Information on Data Connector, Connectivity and Telephony
- Administration & Management
  This section provides information about the administration of Serviceware Processes.
- Process Packages
  In this section you will find information about the Process Packages.
- FAQ to Serviceware Processes
  You can find frequently asked questions about installing and configuring your system in the for Serviceware Processes.
- Technical information
  In this section you will find helpful information for your software.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Serviceware Processes

Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.

Serviceware Processes is a highly customizable software product for intelligent process control that can be used to automate complex business processes. Thus, a wide variety of service areas can be managed with Serviceware Processes. Serviceware offers Process Packages for this purpose, which can be flexibly combined - depending on the specific requirements of your company.

The documentation contains information about usage as well as administration of Serviceware Processes. Information on installation and configuration is now available in the Documentation for the Serviceware platform.

You are reading the documentation for the Processes version Processes 7.2.

Further information:

	Introduction to Web Help - now with video support.
	Release notes for Processes 7.2
	You are reading the documentation for version Serviceware Processes Processes 7.2. The documentation for older software versions always contains only the respective product documentation, further platform functions are not described there. Processes 7.2 Processes 7.1 Processes 7.0.1 (Cloud version) Processes 7.0
	Step-by-step guides: How-To: Update to Processes 7.2 How to: Installing and configuring Serviceware Processes via the Serviceware Configurator Configurator
	Also read: Start page of the Platform Documentation with information on all modules. Installation and configuration for the Serviceware Processes Working with Serviceware Portal ClassicDesk - PDF document for users of ClassicDesk
	Deutsche Dokumentation