Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.

First make yourself familiar with the user interface of your application.

You can find out how to work with the Serviceware Processes Service Desk as an agent in the following sections.

Information on Data Connector, Connectivity

Read here how to create services, define service level agreements, set up the service time calendar, and manage service jobs.

To learn how to create reports, see the following section.

Customize your work environment with: Designer, BPMN Process Designer, Dialog Designer, Workflow Designer.

Serviceware Messaging is the chat function of the Serviceware platform. It allows platform users to exchange and process chat messages with each other as well as with external requesters.

Agents can make various settings in the Processes interface.

This section provides information about the administration of Serviceware Processes.

In this section you will find information about the Process Packages.

You can find frequently asked questions about installing and configuring your system in the for Serviceware Processes.

In this section you will find helpful information for your software.