Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Information on Data Connector, Connectivity and Telephony
Information on the platform functions, other general information and web help assistance is available here.
First make yourself familiar with the user interface of your application.
The Service Desk is the agent's workplace.
Read here how to create services, define service level agreements, set up the service time calendar, and manage service jobs.
To learn how to create reports, see the following section.
Customize your work environment with: Processes Designer, BPMN Process Designer, Dialog Designer, Workflow Designer.
Serviceware Messaging is the chat function of the Serviceware platform. It allows chat messages to be exchanged and processed within the platform, both with each other and with external requesters.
The Processes widgets offer users of Serviceware Processes and consumers the opportunity to execute important Serviceware Processes functions via mobile devices.
Agents can make various settings in the Processes user interface.
Here you will learn everything about settings for communication between Serviceware Processes and mail servers.
The Data Connector is a Serviceware Processes module to import objects such as persons, products and organizational structures from databases.
Phone Smart supports agents in handling incoming calls more efficiently.
This section provides information about the administration of Serviceware Processes.
In this section you will find information about the Process Packages.
You can find frequently asked questions about installing and configuring your system in the for Serviceware Processes.
In this section you will find helpful information for your software.
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Find out about the use, editing and administration of Serviceware Knowledge!
Find out, how to install, configure, and manage Serviceware Performance.
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Learn which platform functions you can include in your modules and what you need to do for it.
