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Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
- Serviceware Portal
  Learn how you can use the Serviceware Portal in your company.
- Serviceware Solution Bot
  Read how Serviceware Solution Bot is composed and how you can set it up for your website.
- Serviceware Survey
  Learn how Serviceware Survey is structured and how you can use the application.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
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Cross-platform modules

In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.

The Serviceware Portal allows you to use current and future platform functions of Serviceware. In addition to case creation and the Webshop from the Processes module, this also includes the Messaging chat function, Knowledge as well as the use of the new, uniform access management with the Serviceware Authenticator.

Serviceware Messaging is the chat module of Serviceware. Serviceware Messaging agents answer live the requests launched through the configured chats of the connected websites. Together with Serviceware Flows and the connection to Serviceware Knowledge, Serviceware Messaging forms the Serviceware Solution Bot.
Serviceware Solution Bot is a chatbot solution from Serviceware that enables customer questions to be answered via a chat interface supported by artificial intelligence (AI).