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Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Serviceware Portal
Learn how you can use the Serviceware Portal in your company.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
- Serviceware Portal
  Learn how you can use the Serviceware Portal in your company.
  - Working with Serviceware Portal
    The Serviceware Portal builds the web interface between the individual Serviceware applications and the customers.
  - Administration of Serviceware Portal
    As an administrator, you have the option of designing the Portal for your customers.
  - Widgets
    Widgets allow you to customize the content you want your user to see.
  - FAQ to Serviceware Portal
    You can find frequently asked questions about installing and configuring your system in the for Serviceware Portal.
  - Technical information
    In this section you will find helpful information for your software.
- Serviceware Solution Bot
  Read how Serviceware Solution Bot is composed and how you can set it up for your website.
- Serviceware Survey
  Learn how Serviceware Survey is structured and how you can use the application.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Serviceware Portal

Learn how you can use the Serviceware Portal in your company.

The Serviceware Portal allows you to use current and future platform functions of Serviceware. In addition to case creation and the Webshop from the Processes module, this also includes the Messaging chat function, Knowledge as well as the use of the new, uniform access management with the Serviceware Authenticator.

The documentation contains information about installing and configuring, updating, administration and working with Serviceware Portal.

You are reading the documentation for the Portal version Portal 1.7.1.

Further information:

	Introduction to web help now with video support!
	Release notes for Serviceware PortalPortal 1.7.1
	Step-by-step guides: How-to: Update the Serviceware Portal to version Portal 1.7.1 How To: Installing and configuring Serviceware Portal How to: Configuring the Knowledge widgets in the Serviceware Portal How-To: Configuring the Processes widgets in the Serviceware Portal
	You are reading the documentation for version Serviceware Portal Portal 1.7.1. The documentation for older software versions always contains only the respective product documentation, further platform functions are not described there. Portal 1.7 Portal 1.6 Portal 1.5x Portal 1.4 Portal 1.3x Portal 1.1 Portal 1.0 Platform documentation with information on the latest versions of all modules of the Serviceware platform
	Also read: Authenticator 1.1.0.7.5.3 Configuring the Serviceware Processes widgets
	Deutsche Dokumentation