Home
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Serviceware Survey
Learn how Serviceware Survey is structured and how you can use the application.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
- Serviceware Portal
  Learn how you can use the Serviceware Portal in your company.
- Serviceware Solution Bot
  Read how Serviceware Solution Bot is composed and how you can set it up for your website.
- Serviceware Survey
  Learn how Serviceware Survey is structured and how you can use the application.
  - User interface of Serviceware Survey
    A description of the user interface of Serviceware Survey can be found here.
  - Participants permissions
  - Designer permissions
  - Administator permissions
  - Generating and sending out a survey
    You can find out what options you have for generating and sending out a survey here.
  - FAQ and Troubleshooting Guide for Serviceware Survey
  - Viewing survey results
  - Technical information
    In this section you will find helpful information for your software.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Serviceware Survey

Learn how Serviceware Survey is structured and how you can use the application.

Serviceware Survey is a web application designed for creating and conducting surveys. Serviceware Survey allows you to request feedback from customers, but you can also use the application to conduct internal surveys.

On the following pages of the documentation you will find information on the user interface of Survey 3.0, on creating surveys as well as an FAQ and a troubleshooting guide.

Further information:

	Introduction to web help now with video support!
	Release notes for Serviceware Survey Survey 3.0.
	You are reading the Serviceware Survey documentation for version Survey 3.0. The documentation for older software versions always only contains the respective product documentation, further platform functions are not described there. Platform documentation with information on the latest versions of all modules of the Serviceware platform.
	German documentation