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Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Serviceware Solution Bot
Read how Serviceware Solution Bot is composed and how you can set it up for your website.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
- Serviceware Portal
  Learn how you can use the Serviceware Portal in your company.
- Serviceware Solution Bot
  Read how Serviceware Solution Bot is composed and how you can set it up for your website.
  - Serviceware Flows
  - Serviceware Messaging
    Find out how to apply and use Serviceware Messaging.
  - General information
    More useful information is provided in this section.
- Serviceware Survey
  Learn how Serviceware Survey is structured and how you can use the application.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Serviceware Solution Bot

Read how Serviceware Solution Bot is composed and how you can set it up for your website.

Serviceware Solution Bot is a chatbot solution from Serviceware that enables customer questions to be answered via a chat interface supported by artificial intelligence (AI).The Serviceware Solution Bot consists of linking the following applications:

Serviceware Flows as a basic technology for modeling guided chat dialogs (flows) as well as the intelligent assignment of the request to matching flows using the AI Intent recognition
Serviceware Knowledge for the access as well as the automatic distribution of matching knowledge content using the AI Question Answering (optional)
Serviceware Messaging for forwarding from chat to service agents (Agent handover) (optional)

This section provides information on:

Introduction to the web help.

Release notes:

Documentation of the usage of Serviceware Flows

Documentation of the usage and administration of Serviceware Messaging

English Dokumentation