Serviceware Messaging
Find out how to apply and use Serviceware Messaging.
Serviceware Messaging is the chat module of Serviceware. Serviceware Messaging agents answer live the requests launched through the configured chats of the connected websites. Together with Serviceware Flows and the connection to Serviceware Knowledge, Serviceware Messaging forms the Serviceware Solution Bot.
Whether as a standalone application, as part of the Serviceware Solution Bot, or integrated into Serviceware Portal or Serviceware Processes, Serviceware Messaging enables customers to contact your service team directly.
If you use Serviceware Messaging as a stand-alone application or as part of Serviceware Solution Bot, read this documentation:
 |
Introduction to Web Help - now with video support. |
 |
Release notes for Serviceware Messaging |
 |
|
|
If you use the Messaging integration in Serviceware Processes, read the following documentation: |
|
API documentation |
 |
German documentation: |