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Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Serviceware Solution Bot
Read how Serviceware Solution Bot is composed and how you can set it up for your website.
Serviceware Messaging
Find out how to apply and use Serviceware Messaging.
Working with Serviceware Messaging

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
- Serviceware Portal
  Learn how you can use the Serviceware Portal in your company.
- Serviceware Solution Bot
  Read how Serviceware Solution Bot is composed and how you can set it up for your website.
  - Serviceware Flows
  - Serviceware Messaging
    Find out how to apply and use Serviceware Messaging.
    - User interface
      Get to know the areas in Serviceware Messaging here.
    - Working with Serviceware Messaging
    - User Preferences
      As an agent, you have certain setting options in Serviceware Messaging:
    - Administration
    - Technical information
      In this section you will find helpful information for your software.
  - General information
    More useful information is provided in this section.
- Serviceware Survey
  Learn how Serviceware Survey is structured and how you can use the application.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Working with Serviceware Messaging

As an agent, you have the following options in Serviceware Messaging:

As an agent, you can decide when you want to be assigned chat messages. To do this, open the user menu and check or uncheck the Ready for support checkbox. Once an agent is ready to provide support, incoming conversations are automatically assigned to him and appear in the My conversations section.