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Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Serviceware Solution Bot
Read how Serviceware Solution Bot is composed and how you can set it up for your website.
Serviceware Messaging
Find out how to apply and use Serviceware Messaging.
User interface
Get to know the areas in Serviceware Messaging here.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
- Serviceware Portal
  Learn how you can use the Serviceware Portal in your company.
- Serviceware Solution Bot
  Read how Serviceware Solution Bot is composed and how you can set it up for your website.
  - Serviceware Flows
  - Serviceware Messaging
    Find out how to apply and use Serviceware Messaging.
    - User interface
      Get to know the areas in Serviceware Messaging here.
      - Roles
        In Serviceware Messaging, a distinction is made between three roles:
    - Working with Serviceware Messaging
    - User Preferences
      As an agent, you have certain setting options in Serviceware Messaging:
    - Administration
    - Technical information
      In this section you will find helpful information for your software.
  - General information
    More useful information is provided in this section.
- Serviceware Survey
  Learn how Serviceware Survey is structured and how you can use the application.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

User interface

Get to know the areas in Serviceware Messaging here.

(1)	Navigation menu with areas My conversations, All conversations* and Text templates*	(2)	Search bar
(3)	User menu	(4)	Chat overview
(5)	Chat window	(6)	Chat information
(7)	Add employees* and settings

*These areas are displayed only to the Administrator role.

The Navigation menu is the entry point through which you can reach all areas of the application.
In the Search bar, you can search for users as well as for content from your own chat histories.
The User menu allows you to enable/disable your support status and log out.
The Chat overview allows you to switch between your active and past chats, thereby maintaining an overview.
The Chat window shows the chat history and the input window. The central actions are available to you here via the icons as well as Other options.
The right side panel shows you more Information about the chat , such as tags, members and user information. Open and close the window via the Info button.
Which support agents are currently active is also visible here.
Note: Administrators can also see how many active chats are currently assigned to the respective agent, even if the agent is inactive.
Create a New employee right away via this direct access.