Serviceware Knowledge

Find out about the use, editing and administration of Serviceware Knowledge!

With Serviceware Knowledge you can manage the complete company knowledge within one software. An easy-to-use interface ensures that all users get exactly the knowledge they need - when they need it.

This documentation contains information for consumers, editing and administration of Serviceware Knowledge.
Tip: In this documentation, we describe the default configuration of Serviceware Knowledge. Screenshot and feature descriptions may therefore differ from your system if you are not using the default configuration.
Tip: This function is activated by Knowledge support on customer request. Editorial team members must be given appropriate permissions to create and edit.

Further information:

Introduction to Web Help - now with video support.
Also read:
You are reading the documentation for version Serviceware Knowledge 5.62. The documentation for older software versions always contains only the respective product documentation, further platform functions are not described there.

German documentation