Release notes Serviceware Knowledge 5.66

Read what innovations there are in Serviceware Knowledge 5.66.

Also read the information about Serviceware Knowledge-Integrator and about Solution Bot.

The following changes have been made in the main client of Serviceware Knowledge:

New report at Knowledge Extended Reporting with Microsoft Power BI
The report Search overview was added to Knowledge Extended Reporting.
Improvement of Knowledge Basic Reporting for text calls
An error that led to an incorrect display in the Called texts and Not called texts tables when filtering on View has been fixed.
The median was not calculated correctly in some cases. This has been fixed.
Tip: The median is calculated as follows: If, for example, a week has been selected as the time period, the text views of all users in this period are taken into account. Example:

  • User (1) 10 text calls

  • User (2) 20 Text calls

  • User (3) 30 Text calls

  • User (4) 40 Text calls

  • User (5) 50 Text calls

  • User (6) 60 Text calls

  • User (7) 70 Text calls

In this example, this results in a median of 40.

URL change for Knowledge Basic Reporting
Symbol: Beta version This function is a beta version.
With one of the next updates of the Knowledge Basic Reporting in the coming weeks, the URL under which the reporting is accessible will be adjusted. The format of the URL is based on the infrastructure applicable to your system:

https://[systemname].sabio.de/reporting

https://[systemname].getsabio.com/reporting

The old one is deleted. Nevertheless, we recommend the prompt adjustment of set bookmarks.

The following changes have been made in the main client of Serviceware Knowledge:

New Serviceware User Management
Two bug fixes have been implemented for the integration of Serviceware Knowledge with the new user administration. The resetting of passwords by users and the activation of AI functionalities are once again possible without any problems.