Release notes Serviceware Knowledge 5.68

The following changes have been made in the main client of Serviceware Knowledge:

New modern version of the text editor with change option

An overview of the functions of the modern editor can be found in the preliminary documentation.

A new version of the editor is available with this release.

The classic editor version remains available and can still be used in full even after the new version has been activated. The availability of the new editor version can be controlled via a function right on a role. Users who are assigned this role can switch between the classic and modern versions. If the role is removed again, the modern editor version is no longer available.
You can find an overview of the changes in the editor in the video. For feedback on the video, contact: Mher.Kondratjan@serviceware.de.

Normally, the assignment of rights to roles is controlled by the support team. To enable quick access to the modern editor version, the "Editor Tester" role is created by default in all systems in version 5.68 and can be assigned to users.

It is recommended that the introduction is carried out gradually. For example, initial tests can be carried out by administrators, then by selected editors and then by all editors.

The first time you log in to Knowledge after the update, the default editor is still the classic version. After the initial switch to the modern version, the modern version is the default when logging in. However, you can switch back to the classic version at any time.

The modern editor version contains all the functions known from the classic version. The arrangement and design of the symbols has been revised. More comprehensive documentation will be provided shortly Please note that a large number of functions are currently available, which will be customizable (i.e. can be hidden) as usual with the next releases.

Warning:

Although many special cases have been taken into account, there may be slight deviations in the presentation of complex texts, for example with larger tables. These deviations can usually be easily adjusted. As long as a text is not saved in the new editor, the HTML remains in its previous state. Only save if the formatting of the text is satisfactory.

Warning:

Please note that the new editor version is only fully usable with the new Knowledge file management. We recommend that you only use the new Editor version productively once you are also using the new file management.

Notes in case you are using the old file management:

• There is no image, PDF and video icon
• New documents can still be uploaded via the Documents section below the editor, where you can also access existing documents as usual.
• You can link documents as usual using the link button and edit existing links.
• Embedded documents and PDFs are displayed but cannot be edited.

The option to switch between editor versions allows you to switch to the classic editor version at any time to edit documents.

Outlook for the further development of the new editor: With the next releases, new functions will be added to the editor and improvements will be made based on user feedback. Only then will the new editor version become the standard alongside the classic version. In the medium term, the classic function will no longer be available.

Knowledge Basic Reporting – Exiting beta status

The Knowledge Basic Reporting left the beta phase on October 28 and the beta label was removed. This is an important milestone that shows that Knowledge Basic Reporting has reached the necessary stability and maturity.

The following errors have been fixed in the main client of Serviceware Knowledge: