Release notes Serviceware Knowledge 5.65
Read what innovations there are in Serviceware Knowledge 5.65.
Also read the information about Serviceware Knowledge-Integrator and about Solution Bot.
The following changes have been made in the main client of Serviceware Knowledge:
- Settings for public views not taken into account
- When a message is sent, the message is automatically assigned to all views that are part of the target user group. If a file is attached or linked to a message, it also receives the corresponding views. A new function has been created to optimize this behaviour in connection with public views (e.g. C-API or widgets).
Views selected via this function are not automatically created by the target user groups -
Messages assigned,
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inherited from messages to files,
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inherited from the standard pinboard to files.
This ensures that internal information is not located in public views.
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- First version of the integration of Power BI Embedded in Knowledge
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Tip:
This function is a beta version.
The following changes have been made in the main client of Serviceware Knowledge:
- Bug fixes in the Knowledge Basic Reporting
- The Knowledge Basic Reporting is currently not updated at the same time as the Knowledge release. The new version will be installed automatically in the next few days and contains the following bug fixes:
- Adjustment for the filter group View, as this was not working correctly
- Incorrect display of start and end date in bar charts corrected
- Tooltips optimized for full screen display
- Pie charts optimized for full-screen display
- Improvement in the multiple selection of filters
- Selection of additional table columns optimized
Documentation
- New filter and feedback function of the web help for the platform documentation
- The documentation of Knowledge and the entire Servicewareplatform has been optimized with an improved search with filter options for individual products. In addition, at the bottom of each page there is the possibility to give direct feedback on contributions (after registration).