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Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Technical information
In this section you will find helpful information for your software.
Release notes Serviceware Knowledge 5.67
Read what innovations there are in Serviceware Knowledge 5.67.

The Serviceware Platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
- Overview
  Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central knowledge database.
- Application: Use content in Serviceware Knowledge
  You can find out how to use Serviceware Knowledge as a consumer in the following section.
- Editorial team: Create, edit and manage content
  How the editorial team populate the knowledge management system with content is described in the following sections.
- Administration: Configuration of Serviceware Knowledge
  After logging into Serviceware Knowledge, you will firstly be taken to the pinboard.
- File management
  File management allows external files that have been linked in Serviceware Knowledge to be managed centrally.
- Reporting
  An overview of the usage data of Serviceware Knowledge can be found in the reporting area.
- FAQ
  We have put together some frequently asked questions about installing, configuring or using Serviceware Knowledge.
- Technical information
  In this section you will find helpful information for your software.
  - Glossary
    In the following sections, we introduce you to important terms that are important for understanding the Serviceware Platform.
  - Release notes Serviceware Knowledge 5.67
    Read what innovations there are in Serviceware Knowledge 5.67.
    - Release notes from version Serviceware Knowledge 5.60
      Find out about the latest innovations from Serviceware Knowledge. Release notes of previous ten versions of Serviceware Knowledge can be found here.
    - Release notes for versions Serviceware Knowledge 5.50 to 5.59
      Find out about the latest innovations from Serviceware Knowledge.
    - Release notes for versions Serviceware Knowledge 5.45 to 5.49
      Find out about the latest innovations from Serviceware Knowledge.
  - Release notes Knowledge-Integrator 4.22
    See the following sections for the latest news about Serviceware Knowledge-Integrator.
  - Password rules
    You need a password to access Serviceware Knowledge.
  - Roles
    In the standard configuration, the distribution of tasks in Serviceware Knowledge is based on the assignment of five roles.
  - Filter in Serviceware Knowledge
    The following filters can be set by the administrator in for searching in Serviceware Knowledge.
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Setup of the Serviceware platform
Find out which functions of the Serviceware platform you can integrate into your modules and what you need to do to do so.
Deutsche Version

Release notes Serviceware Knowledge 5.67

Read what innovations there are in Serviceware Knowledge 5.67.

Also read the information about Serviceware Knowledge-Integrator and about Solution Bot.

The following changes have been made in the main client of Serviceware Knowledge:

New report in Extended Reporting (Power BI): The reports Approvals Overview and Suggestions Overview have been added to Knowledge Extended Reporting and provide an overview of approvals and suggestions.; In addition, two detailed reports (Approvals Details and Suggestions Details) and a report on the Knowledge tree (Tree Overview) will be published soon.; Please note that reports in Extended Reporting with PowerBI are rolled out independently of the Knowledge release.