Home
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Using Serviceware Knowledge
After log in to Serviceware Knowledge, the pinboard is opened.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
- Overview
  Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
- Using Serviceware Knowledge
  After log in to Serviceware Knowledge, the pinboard is opened.
  - User menu
    Every user can make personal settings to his view of Serviceware Knowledge in the user menu.
  - Start area
    In addition to the pinboard, the start menu gives you quick access to information that has been compiled for you personally and is often viewed.
  - Views
    Editors use views to filter which information is displayed to which user in the tree.
  - Tree
    The available knowledge is arranged in a tree.
  - Search function
    The search function helps you find relevant content when navigation via the tree is not useful.
  - Filter function
    Serviceware Knowledge has the possibility to filter result lists.
  - Messages
    Within Serviceware Knowledge it is possible to send messages and thus draw attention to texts, for example.
  - Contacts
    As a consumer, you can view contacts created in your Serviceware Knowledge.
  - Content list
    In all tabs, the content list is located in the left-hand side of the screen.
  - Content pages
  - Flow support
    You can find out how to conduct conversations with the support of Serviceware Flows in the following section.
  - Lexicon
    The lexicon provides you with definitions of terms specified for your field of knowledge.
  - Suggestions
    Users have the option of submitting suggestions for texts. Thus, editorial team members receive suggestions for improving content quickly.
  - Rate texts
    Create ratings for views in Serviceware Knowledge.
- Content creation by the editorial team
  How the editorial team populate the knowledge management system with content is described in the following sections.
- Administration of Serviceware Knowledge
  After logging into Serviceware Knowledge, you will firstly be taken to the pinboard.
- Knowledge-App
  The mobile app for Serviceware Knowledge enables read-only access to all texts and PDF files stored in Serviceware Knowledge.
- Knowledge-Integrator
  The Knowledge integrator is a browser plugin for Google Chrome that can be integrated into almost any web application.
- Knowledge widgets
  The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.
- Knowledge Basic Reporting
  Knowledge Basic Reporting Provides ratings for using Serviceware Knowledge.
- FAQ
  We have put together some frequently asked questions about installing, configuring or using Serviceware Knowledge.
- Technical information
  In this section you will find helpful information for your software.
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Using Serviceware Knowledge

After log in to Serviceware Knowledge, the pinboard is opened.

Screenshot: Serviceware Knowledge


(1)	Start menu	(2)	Pinboard
(3)	View selection	(4)	Search field
(5)	User menu

The pinboard contains current information that the editorial team has provided for you as a member of a user group. Depending on the company, your affiliation to a user group can mean, for example, the affiliation to a department or a usage type.

The information for specific user groups is referred to as views in Serviceware Knowledge. The Views selection menu is located in the top bar. If several views are available to you, you can select either a specific one or all of the views via a drop-down list and thus limit the topic of your content. Each view is represented by a color dot.

From the User menu in the top bar, you can configure settings to your personal Knowledge and create shortcuts. In addition, you can start searching directly from the pinboard.

The navigation menu provides the consumer with the following functions:


	Start	Opening the pinboard and tabs with personally compiled content and notes
	Tree	Opening the tree with branches, texts and files
	Search function	Search with filter selection
	Messages	The number of new messages is displayed in a red circle.

The action bar provides the user with changing options depending on the view, role and selected content.

The elements of the action bar for Serviceware Knowledge


	Attachments	The text contains further information in file attachments. The number of attachments is displayed next to the paper clip icon.
	Print
	Archived versions	View previous versions of the text.
	Download	Download the selected information to your computer.
	Save bookmark	Saved bookmarks may be opened via the start page.
	Rating	Rate the text on a scale from 1 to 5.
	Share	Copy the content to the clipboard or send an email.
	maximize/minimize	Maximize the window area beyond the navigation menu or restore its original size. You also have the option to move the window boundary between the content area and navigation area manually using the mouse.
	Refresh