Messages

Within Serviceware Knowledge it is possible to send messages and thus draw attention to texts, for example.

If you open the message function from the navigation menu, you will first see an overview of the messages that are still unconfirmed. You can view important and confirmed messages via additional tabs. This message categorization is carried out by the sender of the messages. In the case of important texts, this can request confirmation of a message to check whether it has been read.

Messages cannot be deleted by users and still remain in the system.

Messages are marked as important by the sender also.

Confirming a message

If your message icon in the navigation menu is highlighted in red with a number, you have unconfirmed messages.

Screenshot: Acknowledging messages

  1. In the navigation menu, select Messages.
  2. Switch to the Unconfirmed tab.
  3. Select the message you want to acknowledge from the content list.
  4. Send the confirmation using the Confirm icon in the message's action bar.
    The sender of the message will be notified. The message can now be found in the Confirmed tab.
The notice on pending confirmation of Messages will be removed once all Messages have been confirmed.