Rate texts
Create ratings for views in Serviceware Knowledge.
The rating is a useful tool for editorial team members to assess how well users are accepting the content. Texts with a low rating may be targeted for revision, while texts with a high rating can be taken as a basis for new articles.
The rating takes place on five levels:
- 1 star: poor
- 2 stars: sufficient
- 3 stars: average
- 4 stars: good
- 5 stars: very good
To rate a text, hover your mouse over the rating area in the action bar and select the appropriate number of stars using the mouse.