Permissions

A listing of all permissions and the default setting in a default installation of Serviceware Knowledge is provided below.


Name	Content	Permissions consumers	Editorial team member permission	Permission administration	Serviceware
API keys	The User has access to API keys				view create edit delete
Views	The user is shown the Views tab within Administration and can assign views to User groups and content. This permission is not required for assigning views when creating knowledge content. Copying is done via the Copy button in editing mode. Exporting is done via the context menu of a view.			view create edit delete copy export	view create edit delete copy export
Archive	Controls access to the archive. Currently no function.	view	view create edit delete copy export	view create edit delete copy export	view create edit delete copy export
Tree	This function controls access to for editing the tree as well as branches and and sub-branches.	view	view create edit delete view create edit delete	view create edit delete	view create edit delete
User	This function controls access to the user management. User management also controls the export of contacts to a CSV file and the possibility to log in as an administrator or another user. Note: The use of API keys instead of a token is recommended.	change your own password	change your own password	view create edit delete change your own password	view create edit delete export as CSV Create token for other users change your own password
User groups	Editing user groups is important to be able to assign content and / or views to users. This is the User groups tab in the administration. When creating knowledge content, user groups may be assigned even without the permission.			view create edit delete Assign pinboard to user groups	view create edit delete Assign pinboard to user groups
Bulk actions	The user can change text properties via bulk actions.			Text approvals	Text approvals
Bulk-Request	Content can be called via the API and created via a bulk request.				call create
Cancellation	Administrators have access to a folder with cancellations via the Dialog objects tab.				view create edit delete
Client Settings	This function allows the export of data.				Export data
Dialogs (Admin)	Administrators have access to the Dialog objects tab, which allows creating, editing and deleting new dialogs.				view Create dialog edit delete
Files	This permission controls access to files.	view	view create edit delete	view create edit delete	view create edit delete
Data export	Enables the export of all data via client settings			export
Files	This permission controls access to files	view	view create edit delete	view create edit delete	view create edit delete
End of process (EOP)	The user is shown the Edit EOP function in the editing mode of a dialog.				view create edit delete
External sources	This permission controls access to external sources.				view create edit delete
Filter	This permission controls extended access to filters. A second set of filters can be displayed, and the order of filters can be suppressed and changed.				view edit
Questions	The Questions function is visible via the Dialog objects tab.				view create edit delete
Approval	This permission controls the release settings in the tree.			edit release	edit release
Guide content (admin)					view create edit delete
Job execution	This permission controls access to the import function in the More menu within the external sources.				manual execution View job status
Contacts	This permission controls access to all contacts within Serviceware Knowledge.	view print	view print	view create edit delete print	view create edit delete print
Category (Admin)	The permission regulates access to context data via Administration.			view create edit delete	view create edit delete
Layout (Admin)	The permission controls access to the layout via Administration. Views are assigned in the system settings and in view management.			view create edit delete	view create edit delete
License	The user is shown the Licence information information via the user menu and the current status of licenses can also be called here.			view	view
Clients					view create edit delete administer
Messages	This permission controls access to the Messages tab and via email.	view View detailed information View detailed information about messages print	view View detailed information View detailed information about messages create delete print	view View detailed information View detailed information about messages create delete print	view View detailed information View detailed information about messages View confirmation information create edit delete print
Notes	This permission controls access to the Notes tab in the search function.	view create edit delete	view create edit delete	view create edit delete	view create edit delete
Pinboards	This permission controls access to the Pinboard tab in the search function.	view	view	view create edit delete sort	view create edit delete sort
Placeholder	This permission controls access to the Placeholder tab in the Search tab.		view	view create edit delete assign	view create edit delete assign
Tabs	This permission controls access to the tab for a custom API frontend.				view create edit delete
Reports	This permission controls access to the Reports tab for the user groups.			view create edit delete print	view create edit delete print
Resource versions					view
Roles	This permission controls access to editing and assignment of roles.				view create edit delete print
Statistics	no function
Search	This function controls access to the search for all users.	view	view Switch off synonyms	view Switch off synonyms Export search results	view Edit settings Switch off synonyms Export search results Execute indexing Edit source weighting train
System tool (Admin)	Administrators can execute system tools with this permission.				view execute
System settings (Admin)	This permission controls access to system settings for administrators over different levels.			view edit level 1	view edit level 1 edit level 2
Texts	This permission controls access to Knowledge texts.	view print rate	view print rate create edit Edit html delete	view print rate create edit Edit html delete	view print rate create edit Edit html delete
Tracking					view create
Versions	The user is shown the Versions tab in text editing. In addition, the user can display and call the archived versions provided for a text using the Archived versions button in the action bar of this text. Versions may be deleted and texts reset to previous versions.	view	view create edit delete	view create edit delete	view create edit delete
Templates	This permission controls user access to the Template tab.		view	view create edit Edit html delete	view create edit Edit html delete
Suggestions	This permission controls user access to the Suggestions tab in the start menu, which concern their own suggestions.	view create comment view view with names view author	view create comment delete view view with names view author	view create comment delete view view with names view author	view create comment delete view view with names view author
Widgets	This permission controls access to widgets.	view			view
Lexicon	This permission controls access to the Lexicon tab in the start menu.	view	view create edit	view create edit	view create edit
Public ratings
Public content