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Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Technical information
In this section you will find helpful information for your software.
Password Rules
You need a password to access Serviceware Knowledge.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
- Overview
  Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
- Using Serviceware Knowledge
  After log in to Serviceware Knowledge, the pinboard is opened.
- Content creation by the editorial team
  How the editorial team populate the knowledge management system with content is described in the following sections.
- Administration of Serviceware Knowledge
  After logging into Serviceware Knowledge, you will firstly be taken to the pinboard.
- Knowledge-App
  The mobile app for Serviceware Knowledge enables read-only access to all texts and PDF files stored in Serviceware Knowledge.
- Knowledge-Integrator
  The Knowledge integrator is a browser plugin for Google Chrome that can be integrated into almost any web application.
- Knowledge widgets
  The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.
- Knowledge Basic Reporting
  Knowledge Basic Reporting Provides ratings for using Serviceware Knowledge.
- FAQ
  We have put together some frequently asked questions about installing, configuring or using Serviceware Knowledge.
- Technical information
  In this section you will find helpful information for your software.
  - Glossary
    In the following sections, we introduce you to important terms that are important for understanding the Serviceware platform.
  - Release notes Serviceware Knowledge 5.64
    Read what innovations there are in Serviceware Knowledge 5.64.
  - Release notes Knowledge-Integrator 4.17
    See the following sections for the latest news about Knowledge-Integrator.
  - Password Rules
    You need a password to access Serviceware Knowledge.
  - Permissions
    A listing of all permissions and the default setting in a default installation of Serviceware Knowledge is provided below.
  - Filter in Serviceware Knowledge
    The following filters can be set by the administrator in for searching in Serviceware Knowledge.
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Password Rules

You need a password to access Serviceware Knowledge.

The password is initially created by the administration when the users are created. You can change your password via the user menu in the settings.

Your administration can attach certain conditions as to what defines a secure password. Possible rules are:

Upper-case letter: If this option is enabled, the chosen password must contain at least one upper-case letter.
Lower-case letter: If this option is enabled, the chosen password must contain at least one lower-case letter.
Number: If this option is enabled, the chosen password must contain at least one number.
Special characters: If this option is enabled, the selected password must contain at least one special character.
Password length: The number entered here defines the minimum length of the password in characters.
Password history: The number entered here defines the minimum number of different passwords that must be selected before a previously used password can be re-used.
Password age: The number entered here defines the period in days after which the set passwords will expire.
Maximum failed logins: The number entered here defines the number of incorrect logins after which a user account will be disabled.