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Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Technical information
In this section you will find helpful information for your software.
Filter in Serviceware Knowledge
The following filters can be set by the administrator in for searching in Serviceware Knowledge.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
- Overview
  Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
- Using Serviceware Knowledge
  After log in to Serviceware Knowledge, the pinboard is opened.
- Content creation by the editorial team
  How the editorial team populate the knowledge management system with content is described in the following sections.
- Administration of Serviceware Knowledge
  After logging into Serviceware Knowledge, you will firstly be taken to the pinboard.
- Knowledge-App
  The mobile app for Serviceware Knowledge enables read-only access to all texts and PDF files stored in Serviceware Knowledge.
- Knowledge-Integrator
  The Knowledge integrator is a browser plugin for Google Chrome that can be integrated into almost any web application.
- Knowledge widgets
  The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.
- Knowledge Basic Reporting
  Knowledge Basic Reporting Provides ratings for using Serviceware Knowledge.
- FAQ
  We have put together some frequently asked questions about installing, configuring or using Serviceware Knowledge.
- Technical information
  In this section you will find helpful information for your software.
  - Glossary
    In the following sections, we introduce you to important terms that are important for understanding the Serviceware platform.
  - Release notes Serviceware Knowledge 5.64
    Read what innovations there are in Serviceware Knowledge 5.64.
  - Release notes Knowledge-Integrator 4.17
    See the following sections for the latest news about Knowledge-Integrator.
  - Password Rules
    You need a password to access Serviceware Knowledge.
  - Permissions
    A listing of all permissions and the default setting in a default installation of Serviceware Knowledge is provided below.
  - Filter in Serviceware Knowledge
    The following filters can be set by the administrator in for searching in Serviceware Knowledge.
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
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Filter in Serviceware Knowledge

The following filters can be set by the administrator in for searching in Serviceware Knowledge.


Filter	Characteristic	Comment	Standard	approved
Analyzer	All analyzers available in the client	Only for HPST	no	yes
Views	All views available in the client which are available to the user		no	no
User groups	All user groups existing in the client for which the editors have created content All user groups existing in the client which are assigned to the user		yes	yes
Confirmation	Confirmed / unconfirmed	Only for messages	yes	yes
Rating	5 - Very good 4 - Good 3 - Average 2 - Adequate 1 - Poor		yes	yes
File type	Knowledge text PDF file Word file Excel file Report Message Contact Template		yes	yes
Created	Last 7 days Last 14 days Last month Older than one month		yes	yes
Created by	Every editor present in the client from the user groups to whom the user is assigned		yes	yes
Approval	For approval (texts to be approved by an approver or as yet unapproved texts of an editor): Approved Rejected		no	yes
Modified	Last 7 days Last 14 days Last month Older than one month		yes	yes
Valid from	Date		yes	yes
Valid to	Date unrestricted		yes	yes
Knowledge Activate BI	All users present in the client who have created a comment on a suggestion		yes	yes
Path	All existing paths in the client that the user is allowed to see		yes	no
Priority	Normal Important	Only for messages	yes	yes
Write permission	My contents Contents I can edit		yes	yes
Status	Open In progress Closed	Only for suggestions	yes	yes
Tags	All tags present in the client		yes	yes
Availability	active inactive		yes	yes
Template	All texts in the client that have been created based on a template and that the user is allowed to see		no	yes
Target group	All templates in the client that have a target group assigned to them and that the user is allowed to see.		no	yes