Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.

First make yourself familiar with the user interface of your application.

You can find out how to work with the Serviceware Processes Service Desk as an agent in the following sections.

Read here how to create services, define service level agreements, set up the service time calendar, and manage service jobs.

To learn how to create reports, see the following section.

Customize your work environment with: Processes Designer, BPMN Process Designer, Dialog Designer, Workflow Designer.

Serviceware Messaging is the chat function of the Serviceware platform. It allows chat messages to be exchanged and processed within the platform, both with each other and with external requesters.

The Processes widgets offer users of Serviceware Processes and consumers the opportunity to execute important Serviceware Processes functions via mobile devices.

Agents can make various settings in the Processes user interface.

Information on Data Connector, Connectivity and Telephony

This section provides information about the administration of Serviceware Processes.

In this section you will find information about the Process Packages.

You can find frequently asked questions about installing and configuring your system in the for Serviceware Processes.

In this section you will find helpful information for your software.