Basic Settings

From the list of available filters, select those you want to make available to your users.

Global user defined CSS

Change parameters on the personal layout of your system, such as colors or fonts of certain elements, by entering CSS parameters. For an introduction to this topic, see https://www.w3.org/Style/CSS/.

When a customized layout is created, the entire Knowledge environment is displayed in that layout. The default layout as well as view-specific layouts are overwritten.

The settings can be made separately for each view. To do so, switch to Edit view.

The user-defined CSS will be applied after saving and carrying out a system restart.

Example: The user interface should have a white font on a blue background. Only the newly defined parameters are overwritten, all other layout settings are retained.

Show attached files and documents in text by default

Select this option if you want links – if present – to be displayed in a separate area in all texts.

Default validity period for texts

Specify text validity periods in days, weeks or months. Select the system language from the drop-down list.

File management settings

Select this button to enter a file management configuration dialog.

Image dimensions (in pixels)

Define in pixels the sizes in which images can be displayed in texts. The dimensions defined here may be selected by the editorial team members in a drop-down list in the editor at a later stage.

You can specify fixed sizes (300x300) or limit one dimension only (*x300, 300x*). You can define any sizes you want directly in the input field.

Delete a definition via the cross in the upper right-hand corner.

Allow images to be uploaded without scaling

Allow the upload of images of any size.

Default image scaling ratio (in pixel)

Define the default size for images. If no size is selected, the image will be inserted at the default size.

Duplicate detection: Before uploading, check whether files already exist in the file manager

If you want duplicate detection, select the selection box.

View Office files as PDF previews

If Office files are not to be opened in the corresponding application but are to be displayed as a PDF preview, check the selection box.

Default content language

Select the language to which content is assigned by default if no other language is specified.

Prioritisation of content language

Specify the order in which languages are displayed in the tree.

Specify which languages have priority over others when displaying search results. If there are no search results in the language with the highest priority, results are displayed in the language with the next highest priority.

Default message recipients

Select whether you want to include all user groups or no user groups in the message distribution list.

Default message recipients “save & message”

Select whether you want to include all or no user groups with read permission in the message distribution list.

Display text template in messages to texts

If you want to offer text templates when creating messages for texts, activate the selection box.

Allow external messaging

If you want to allow the sending of messages to external contacts, activate the box.

Defaul validity period for messages

Select a period of time after which the message will be deleted from the recipients; set a value, then assign the unit in days, weeks or months.

The list of existing templates is shown in the upper part of the window. You can delete them or edit them via a dialog. In addition, you can save the changes via a dialog. Add new style You have to save the changes within the dialog each time.

Add new style

Design a new style sheet.

Title

Enter a title for the new style sheet.

CSS class

Enter a name for the CSS class.

Font family

Select a font from the list of available fonts.

Size

Select a font size in pixels (pt).

Font color

Define the text color via the dialog. You can set the color using sliders or specify it in HEX, RGB or HSV format.

Style

Select the highlighting type from the drop-down list.

Type

Choose the paragraph alignment, Inline or Block.

Font family

Choose the font for the default text of the Knowledge texts.

Default font size

Choose a font size in pixels (pt) for the default text of the Knowledge texts.

Enable embedded video

Activate or disable playing videos in Knowledge texts.

Enable modern CKEditor

Activate or disable the CKEditor.

The use of the CKEditor means that while writing, you can see the texts similarly to the way in which the consumer will see them at the end.

Activate editor functions

Select the plug-ins you want to use for text composition from the list of supported plug-ins.

Activate plug-ins not supported by Knowledge

Note that these plug-ins may cause malfunctions.

Select the desired plug-ins from the list of possible text elements.

Emails with links

activated: Attachments can be added to the emails.

Deleting requires an additional user confirmation

activated: Before deleting content in Knowledge, an additional dialog appears notifying you that a code must be entered for the content to be deleted.

AI integration

The functions which are set up with Artificial Intelligence (AI) support are shown here.

Content creation assistant

Once enabled, the content creation assistant actively suggests appropriate values for paths, categories, and tags.

The content creation assistant also helps editors create content by picking out text elements that deal with a similar topic.

AI widget

Activate the AI function for widgets.

View selection for the AI widget

Select the views you want to see in the AI widget. You can also set all views or none.

Enable continuous data synchronization

AIf you want to continuously synchronize data between the AI widget and the server, activate this function.

The content createn assistant assists while typing

If you want to be assisted by the content creation assistant while typing text, activate this function.

Number of results initially displayed in the content creation assistant

Decide how many results the content creation assistant should display in a list.

Delay after last input until the cca reacts (in seconds)

Enter a value in seconds after the last text input after which the CCA reacts.

Templates

Decide whether you want your editorial team to work with templates.

If you want to work with templates, select the desired template set from the drop-down list.

Enable text block templates

This function allows the editorial team to work with templates at text block level.

Show messages in the top right corner

Allow the display of messages in a field in the upper right-hand corner of the Knowledge screen.

Knowledge Activate BI

Activate or disable the statistics function of Serviceware Knowledge.

Mapping of referrer URLs to channel titles

The URL of the website in which a widget is embedded is sent along in the referrer URL – the URL of the last page visited. For tracking to be traceable, define the name to which the referrer URL maps.

Unassigned URLs are collected as Knowledge widgets.

Example: If three widgets are in use, but only two mappings are defined, the third widget is tracked as a Knowledgewidget.

Note: Past calls cannot be tracked.