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Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Technical information
In this section you will find helpful information for your software.
Release notes Knowledge-Integrator 4.17
See the following sections for the latest news about Knowledge-Integrator.
Release notes of previous versions of Knowledge-Integrator

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
- Overview
  Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
- Using Serviceware Knowledge
  After log in to Serviceware Knowledge, the pinboard is opened.
- Content creation by the editorial team
  How the editorial team populate the knowledge management system with content is described in the following sections.
- Administration of Serviceware Knowledge
  After logging into Serviceware Knowledge, you will firstly be taken to the pinboard.
- Knowledge-App
  The mobile app for Serviceware Knowledge enables read-only access to all texts and PDF files stored in Serviceware Knowledge.
- Knowledge-Integrator
  The Knowledge integrator is a browser plugin for Google Chrome that can be integrated into almost any web application.
- Knowledge widgets
  The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.
- Knowledge Basic Reporting
  Knowledge Basic Reporting Provides ratings for using Serviceware Knowledge.
- FAQ
  We have put together some frequently asked questions about installing, configuring or using Serviceware Knowledge.
- Technical information
  In this section you will find helpful information for your software.
  - Glossary
    In the following sections, we introduce you to important terms that are important for understanding the Serviceware platform.
  - Release notes Serviceware Knowledge 5.64
    Read what innovations there are in Serviceware Knowledge 5.64.
  - Release notes Knowledge-Integrator 4.17
    See the following sections for the latest news about Knowledge-Integrator.
    - Release notes of previous versions of Knowledge-Integrator
  - Password Rules
    You need a password to access Serviceware Knowledge.
  - Permissions
    A listing of all permissions and the default setting in a default installation of Serviceware Knowledge is provided below.
  - Filter in Serviceware Knowledge
    The following filters can be set by the administrator in for searching in Serviceware Knowledge.
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Release notes of previous versions of Knowledge-Integrator

The release notes for previous versions of Knowledge-Integrator can be found in the following sections

Knowledge-Integrator 4.16

Automatic synchronization of the Knowledge layout


The Knowledge-Integrator is displayed in different color schemes, depending on the configuration of the color scheme of the selected view. With this new function, we adapt the behavior of Knowledge-Integrator to that of the web client. If you have selected a standard view in Knowledge, Knowledge-Integrator will initially open with this view.

Knowledge-Integrator 4.15

OR linking of several values for a filter is possible: The logic of filters has been extended. It now allows to combine several values for one filter representing an OR connection.; Example: When selecting a data type, PDF and Word can now be selected at the same time.

Knowledge-Integrator 4.14

Adaptation of the name and icons of Knowledge-Integrator (for more consistency compared to the web client)

In place of SABIO Integrator, the name has been changed to Serviceware Knowledge-Integrator. The Serviceware symbol is used. This is available in two versions:

In gray by default (and therefore consistent with other icons in Chrome)
For automatically found content (based on a read selector) in orange (with the symbol flashing briefly, as in the previous version)

Knowledge-Integrator 4.13

Easier view filtering

Filtering by views is now done consistently with the web client only using the global view selection in the top bar of the application.

Categories as preselected filters

Categories can now also be taken into account when preselecting filters in the options.

Better switching between tabs

When switching between bookmarks, messages and all other content, filter settings made are saved in the background.

If users switch back to the respective tab, the filter settings saved for this tab can be used again immediately.

Knowledge-Integrator Version 4.12

Consideration of standard views: If a standard view is set in Knowledge for a user, this is now also taken into account in the Knowledge-Integrator.; This means that after a user logs in to Knowledge-Integrator, the content assigned to the configured default view is automatically displayed.