Creating a flow

Each project automatically has two flows after creation, the start flow and the fallback flow. The start flow is used when a chat consumer opens the chat, a fallback flow is activated if no suitable flow could be found for the chat consumer's request.

You can also create additional flows, for example to map other dialog flows.

  1. Open the project in which you want to create a flow, then open the Flows tab.
  2. Select Add flow above the table.
  3. Enter a name and, if required, a description of the flow.
  4. If necessary, select a category in Categories. Such an assignment can help to structure your flows.
  5. To save the Flow, select Save flow.
The flow has been created and is opened in the Edit view.
You can now design the created Flow.