Home
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Serviceware Solution Bot
Read how Serviceware Solution Bot is composed and how you can set it up for your website.
Serviceware Flows
Technical information
In this section you will find helpful information for your software.
Release notes Serviceware Flows
Bug fixes

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
- Serviceware Portal
  Learn how you can use the Serviceware Portal in your company.
- Serviceware Solution Bot
  Read how Serviceware Solution Bot is composed and how you can set it up for your website.
  - Serviceware Flows
    - User interface
      Familiarize yourself with the user interface of Serviceware Flows.
    - Working with Serviceware Flows
    - Technical information
      In this section you will find helpful information for your software.
      - Release notes Serviceware Flows
        New features
        Bug fixes
  - Serviceware Messaging
    Find out how to apply and use Serviceware Messaging.
  - General information
    More useful information is provided in this section.
- Serviceware Survey
  Learn how Serviceware Survey is structured and how you can use the application.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Bug fixes

Release 2024-04-17

Order of output messages occasionally incorrect: The order of the flow elements displayed in the chat widget sometimes did not match the order defined in the flow.

Release 2024-03-04

Errors about views that cannot be called up are displayed if they are not required: Previously, when setting up a new project, an error was displayed stating that the views could not be retrieved. This error had no effect and has therefore now been removed.
Projects can be sorted by modification date: In the project overview, it is now possible to sort the projects by modification date.

Release 2024-02-15

Users cannot see views: With the new connection, views can be filtered at different levels.

Release 2024-01-22

Error message if the Flows URL is entered incorrectly: When integrating Flows with Serviceware Knowledge, there was no indication of an error when entering an incorrect Flows URL.; This error has been fixed. An error message now appears when entering an incorrect Flows URL.
Error message when accessing Flows without Flows role: If a user logs in to Flows without having a Flows role, an error message appears after logging on to indicate this.

Release 2023-11-21

Flow trigger functional: No flows could be set in the flow element Flow trigger.

Release 2023-09-15

Question Answering & GPT: Correct respond language: The respond language corresponds to the language of the question asked.
Question Answering & GPT: Improved response quality: Improved results for keyword queries

Release 2023-06-27

Flow tester functional: When using the flow tester, global errors regularly occurred, interrupting the user during testing. The flow tester can now be used without obstacles when designing flows.

Note: The flow tester can only test the current flow and cannot take into account external input from another flow, such as that required for Question Answering. Therefore, do not test flows with Question Answering with the flow tester.