Installing and configuring the Serviceware platform

General information on the Serviceware platform design, installation scenarios and system requirements.

Note: Read this basic information first, to help you plan the installation of your system for your requirements.
Warning: The Serviceware Configurator does NOT contain the latest patches for Processes 7.2. If you are doing a fresh install or update of Processes 7.2, you will need to post-install the latest patches for Processes 7.2.

New features

The new configurator significantly simplifies the installation and configuration of Serviceware platform modules.

  • Automatic certificate transfer to the other modules: manual import into cacerts is no longer necessary.

  • Automatic test for exportability of the selected certificate.

  • Installation on drive other than system drive possible (only for new installations)

  • Uniform password verification. Three special characters are not allowed: \ " '. Min. Password length: 8 characters.

Definitions

Setup path is the path where the installation file is located after downloading but before executing the installation.

The Installation path is the path where the installation files are located after the setup is executed.

Path names are either specified in full or prefixed with %SW_HOME%\....

Variable specifications are marked with square [brackets].

Unpacking the installation file

If you have downloaded an installation file, you must take care to unlock the contents of the ZIP file via the file properties when unpacking the file. To do this, open the context menu of the ZIP file and activate Allow.

in the general settings.
Warning: When saving the installation file, ensure that the length of the path to the installation file does not exceed 80 characters. If the path length exceeds 80 characters, complete unpacking of the .zip file is not possible.

General installation notes

Warning: If you use multiple partitions or hard disks, some components (RabbitMQ, Serviceware Terraform Edition, Serviceware Java Edition, Serviceware Authenticator) may use an incorrect installation directory.

To avoid this, make sure that the Home value in the following registry key is set to C:\Serviceware\: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Serviceware SE\InstalledProducts.

Note: We recommend the standard installation. In this case, all components of the Serviceware platform will be installed in the C:/serviceware folder. Sub-folders to all modules can be found there.

Rule for the assignment of passwords

The following rules apply to the assignment of passwords for access to the Serviceware platform.
  • The minimum character length for passwords is 8 characters.
  • ISO Latin1 characters are generally supported:
    • Symbols (for example @#$%)
    • Numbers
    • Lower case letters
    • Upper case letters
  • The following restrictions apply:
    • The following characters cannot be used: / " '
  • Only the following symbols are valid: ^ ! $ % & / 8 9 0 ? + # ; : _ < >