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Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Overview
Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
Logging in to the System
How to log in to the system.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
- Overview
  Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
  - Logging in to the System
    How to log in to the system.
  - User interface
    First, make yourself familiar with the user interface of your application.
- Using Serviceware Knowledge
  After log in to Serviceware Knowledge, the pinboard is opened.
- Content creation by the editorial team
  How the editorial team populate the knowledge management system with content is described in the following sections.
- Administration of Serviceware Knowledge
  After logging into Serviceware Knowledge, you will firstly be taken to the pinboard.
- Knowledge-App
  The mobile app for Serviceware Knowledge enables read-only access to all texts and PDF files stored in Serviceware Knowledge.
- Knowledge-Integrator
  The Knowledge integrator is a browser plugin for Google Chrome that can be integrated into almost any web application.
- Knowledge widgets
  The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.
- Knowledge Basic Reporting
  Knowledge Basic Reporting Provides ratings for using Serviceware Knowledge.
- FAQ
  We have put together some frequently asked questions about installing, configuring or using Serviceware Knowledge.
- Technical information
  In this section you will find helpful information for your software.
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Logging in to the System

How to log in to the system.

Access the URL of your Knowledge system. (https://[Ihr System]/knowledge/xxx.cloud).
Enter your login details in the log in dialog.
Confirm with Log out.

You are logged in to the system.

The link to log out is located in the user menu.

Forgot password

The administration is done via the user management.

If you have forgotten your password, please proceed as follows:

In the login dialog, select Forgot password.
The password wizard opens.
Enter your log inname.
Confirm the entry with Request password.
Go to your inbox and open the email.
Select the link to create a new password.
You will receive another email with the new password.
Log in using the new password.
Switch to user management.
Change your password according to the password rules.