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Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Overview
Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
User interface
First, make yourself familiar with the user interface of your application.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
- Overview
  Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
  - Logging in to the System
    How to log in to the system.
  - User interface
    First, make yourself familiar with the user interface of your application.
- Using Serviceware Knowledge
  After log in to Serviceware Knowledge, the pinboard is opened.
- Content creation by the editorial team
  How the editorial team populate the knowledge management system with content is described in the following sections.
- Administration of Serviceware Knowledge
  After logging into Serviceware Knowledge, you will firstly be taken to the pinboard.
- Knowledge-App
  The mobile app for Serviceware Knowledge enables read-only access to all texts and PDF files stored in Serviceware Knowledge.
- Knowledge-Integrator
  The Knowledge integrator is a browser plugin for Google Chrome that can be integrated into almost any web application.
- Knowledge widgets
  The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.
- Knowledge Basic Reporting
  Knowledge Basic Reporting Provides ratings for using Serviceware Knowledge.
- FAQ
  We have put together some frequently asked questions about installing, configuring or using Serviceware Knowledge.
- Technical information
  In this section you will find helpful information for your software.
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

User interface

First, make yourself familiar with the user interface of your application.

The structure of the web applications is the same in all Serviceware platform modules. Module-specific enhancements to the menus are also provided.

Screen overview

Serviceware Knowledge contains the following screen elements:

Screenshot: User interface of Serviceware Knowledge

(1)	Navigation menu for opening different workspaces	(2)	Top bar, view, search field, user menu
(3)	Path	(4)	Action bar for operating and editing the contents
(5)	Workspace for reading content for consumers and editing content for editors	(6)	Footer of the content area

Note: The interfaces described here serve as examples. They may differ from the functions customized for your organization.

Top bar

Top bar in Serviceware Knowledge contains the following functions:

Screenshot: Top bar content

(1)	Navigation menu as toolbar or in text form	(2)	Shortcut to content opened by the editor
(3)	View selection	(4)	Search field
(5)	User menu

Navigation menu

You can call up functions of the Serviceware moduls via the navigation menu.

The navigation menu contains the following area:

Screenshot: Navigation menu


(1)	Open navigation menu	(2)	Navigation menu
(3)	Open function