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Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Knowledge-App
The mobile app for Serviceware Knowledge enables read-only access to all texts and PDF files stored in Serviceware Knowledge.
Functionality
Through Knowledge-App, you can access the knowledge from your Knowledge system on a mobile device.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
- Overview
  Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
- Using Serviceware Knowledge
  After log in to Serviceware Knowledge, the pinboard is opened.
- Content creation by the editorial team
  How the editorial team populate the knowledge management system with content is described in the following sections.
- Administration of Serviceware Knowledge
  After logging into Serviceware Knowledge, you will firstly be taken to the pinboard.
- Knowledge-App
  The mobile app for Serviceware Knowledge enables read-only access to all texts and PDF files stored in Serviceware Knowledge.
  - Open the Knowledge-App
    To use the content of Serviceware Knowledge in the Knowledge-App, proceed as follows.
  - Functionality
    Through Knowledge-App, you can access the knowledge from your Knowledge system on a mobile device.
- Knowledge-Integrator
  The Knowledge integrator is a browser plugin for Google Chrome that can be integrated into almost any web application.
- Knowledge widgets
  The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.
- Knowledge Basic Reporting
  Knowledge Basic Reporting Provides ratings for using Serviceware Knowledge.
- FAQ
  We have put together some frequently asked questions about installing, configuring or using Serviceware Knowledge.
- Technical information
  In this section you will find helpful information for your software.
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Functionality

Through Knowledge-App, you can access the knowledge from your Knowledge system on a mobile device.

The Knowledge-App app provides access to information regarding the views assigned to you. The search works in a similar way to the desktop version. Here, too, you can search via the tree. You can rate texts and save and manage bookmarks.

Start

After starting the Knowledge-App, you will firstly see an empty content window. You can search directly via the search field in the top bar, open the navigation menu and select a view.

Screenshot: Starting the Knowledge-App


(1)	Navigation menu with navigation to search function, tree, bookmarks, further information as well as log out from the Knowledge-App	(2)	Search fieldfor full text search in Serviceware Knowledge
(3)	View selection

Search function

You can search the full text of Knowledge texts provided to you via views. The search function in the app does not include filtering options. Files are not found using the search function in the app.

Screenshot: Search function in the app


(1)	Search function in navigation menu	(2)	Search field
(3)	Content list with search terms	(4)	Texts from the results list
(5)	Display of the number of linked files; if files are available, they can be selected and opened in the PDF viewer	(6)	Rating of the text, the function corresponds to the desktop version
(7)	Add to bookmark list

Tree

As in the desktop version, you can also search for content in the mobile app using the tree.

Screenshot: Navigation in Knowledge content via the tree


(1)	Open search via the tree	(2)	Navigation over the branches in the tree
(3)	Display of the navigation depth, here: 4. Navigation level	(4)	Selected text from the content list
(5)	Display of the number of linked files; if files are available, they can be selected and opened in the PDF viewer	(6)	Rating of the Article, the function corresponds to the desktop version
(7)	Add to bookmark list

Bookmark

You can save bookmarks and open a bookmark list in the Knowledge-App. The bookmarks list already contains the same entries that you created in the desktop application. Your bookmarks saved in the app are also visible in the desktop application.

Screenshot: Bookmarks in the Knowledge-App


(1)	Creating the bookmark within a text	(2)	Opening the bookmarks via the navigation menu
(3)	Search within the displayed bookmarks		List of bookmarks