Installing Knowledge-Integrator for Serviceware Knowledge

You can learn how to implement Knowledge-Integrator in your browser in the following sections.

Currently, the Knowledge-Integrator can be used together with Microsoft Edge and Google Chrome.

Knowledge-Integrator for Google Chrome

In the following section you will learn how to install Knowledge-Integrator for Google Chrome.

  1. Open the chrome web store via https://chrome.google.com/webstore/category/extensions?hl=de and search for the Knowledge-Integrator.
    Screenshot: Add integrator
  2. Open the page, read the relevant information and check if the Knowledge-Integrator is compatible with your device.
    Screenshot: Integrator information
  3. Select Add.
  4. Select Add integrator to read and change data on the Serviceware Knowledge pages and send messages via the Knowledge-Integrator.

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  5. Select the extension icon in the Google title bar and select Add extensions.
  6. Enter the URL to your Knowledge system and confirm by selecting Continue to login.

  7. When you open Google Chrome, you will be asked for your user details. Enter the login details to your Knowledge system in order to access the data.
The Knowledge-Integrator is ready to provide information from your Knowledge system.

Knowledge-Integrator for Microsoft Edge

In the following section you will learn how to install Knowledge-Integrator for Google Chrome.

  1. Open the Microsoft Edge add-ons via https://microsoftedge.microsoft.com/addons/Microsoft-Edge-Extensions-Home and search for the Knowledge-Integrator.
    Screenshot: Integrator with Microsoft Edge add-ons

  2. Check if the function is compatible with your browser via Retrieve.
  3. If the function is compatible with your system, select Add extensions.
    Screenshot: Add integrator as an add-on to Microsoft Edge

  4. Select Add-ons > Knowledge-IntegratorDispay .
  5. Open the Knowledge-Integrator and enter the URL to your Knowledge system.
  6. Select Continue to login.
    You will be redirected to the login dialog.
  7. Enter the login details to your Knowledge system in order to access the data.
The Knowledge-Integrator is ready to provide information from your Knowledge system.

Knowledge-Integrator remove link

Remove the Knowledge-Integrator via the app store of the corresponding application.

  1. Open the Remove menu of your browser.
  2. Select Manage extensions.
  3. Select Remove in the Knowledge-Integrator field.
The plug-in has been removed from your browser.