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Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
FAQ
We have put together some frequently asked questions about installing, configuring or using Serviceware Knowledge.
FAQ for editors in Serviceware Knowledge
This section of the FAQ is aimed at editor who are looking for information at Serviceware Knowledge.

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
- Overview
  Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
- Using Serviceware Knowledge
  After log in to Serviceware Knowledge, the pinboard is opened.
- Content creation by the editorial team
  How the editorial team populate the knowledge management system with content is described in the following sections.
- Administration of Serviceware Knowledge
  After logging into Serviceware Knowledge, you will firstly be taken to the pinboard.
- Knowledge-App
  The mobile app for Serviceware Knowledge enables read-only access to all texts and PDF files stored in Serviceware Knowledge.
- Knowledge-Integrator
  The Knowledge integrator is a browser plugin for Google Chrome that can be integrated into almost any web application.
- Knowledge widgets
  The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.
- Knowledge Basic Reporting
  Knowledge Basic Reporting Provides ratings for using Serviceware Knowledge.
- FAQ
  We have put together some frequently asked questions about installing, configuring or using Serviceware Knowledge.
  - FAQ about login and functioning of Serviceware Knowledge
    Here you will find answers to your questions about logging on to Serviceware Knowledge, the user interface and the functions of Serviceware Knowledge.
  - FAQ for consumers in Serviceware Knowledge
    This section of the FAQ is aimed at consumers who are looking for information at Serviceware Knowledge.
  - FAQ for editors in Serviceware Knowledge
    This section of the FAQ is aimed at editor who are looking for information at Serviceware Knowledge.
    - In Serviceware Knowledge, how can I find the open suggestions in the suggestion list?
      You can sort or filter the list.
    - How can I formulate my prompts to the AI in the Generate content function to get the expected result?
      The more detailed and precise the prompt, the better the result.
    - Can I continue to use the Structure content function in the content creation assistant in Serviceware Knowledge?
      The Structure content function can be used in parallel with the Generate content function via GPT.
    - Can I filter texts and suggestions in Serviceware Knowledge so as to display content for which I am the user responsible only?
      No, this is not possible.
    - I would like to upload several files at once in the Knowledge file manager - is this possible?
      It is possible to upload several files at once in the file management.
  - FAQ on the use of widgets in the Serviceware Portal
    Here you can read information on using the Knowledge widgets in the Serviceware Portal.
  - FAQ for the Knowledge administration
    This part of the FAQ is aimed at the Knowledge-Administration.
- Technical information
  In this section you will find helpful information for your software.
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
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FAQ for editors in Serviceware Knowledge

This section of the FAQ is aimed at editor who are looking for information at Serviceware Knowledge.