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Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
Process Packages
In this section you will find information about the Process Packages.
Process Package Facility Service Management

The Serviceware platform
Information on the platform functions, other general information and web help assistance is available here.
Serviceware Processes
Learn about administration and usage of Serviceware Processes! Documentation, release notes, all versions.
- User interface
  First make yourself familiar with the user interface of your application.
- Service Desk
  The Service Desk is the agent's workplace.
- Services
  Read here how to create services, define service level agreements, set up the service time calendar, and manage service jobs.
- Reporting
  To learn how to create reports, see the following section.
- Design
  Customize your work environment with: Processes Designer, BPMN Process Designer, Dialog Designer, Workflow Designer.
- Chat function
  Serviceware Messaging is the chat function of the Serviceware platform. It allows chat messages to be exchanged and processed within the platform, both with each other and with external requesters.
- Widgets
  The Processes widgets offer users of Serviceware Processes and consumers the opportunity to execute important Serviceware Processes functions via mobile devices.
- Settings
  Agents can make various settings in the Processes user interface.
- Integration
  Information on Data Connector, Connectivity and Telephony
- Administration & Management
  This section provides information about the administration of Serviceware Processes.
- Process Packages
  In this section you will find information about the Process Packages.
  - About Process Packages
    Process Packages are optional extensions to your Processes system.
  - Business Process Foundation
  - Process Package IT Service Management
  - Process Package Facility Service Management
    - About the Process Package Facility Service Management
      This section describes the Process Package Facility Service Management (FSM).
    - Basic structure
      This chapter describes how the objects in Serviceware Processes are structured and how the different object types are linked to each other.
    - Cases
      This section describes how to enter and cases in a structured manner in the “Facility Service Management” Process Package.
  - Process Package HR Service Management
  - Process Package Customer Service Management
  - Process Package Security Operations
  - Process Package Order Management
  - Process Package Contract Management
  - Process Package Demand Management
- FAQ to Serviceware Processes
  You can find frequently asked questions about installing and configuring your system in the for Serviceware Processes.
- Technical information
  In this section you will find helpful information for your software.
Serviceware Financial
Find out, how to use Serviceware Financial. Here you can get the documentation of the current and previous versions.
Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
Serviceware Performance
Find out, how to install, configure, and manage Serviceware Performance.
Cross-platform modules
In addition to the main modules of the Serviceware platform, there are some add-ons that are available across platforms and optimize work with the platform.
Platform setup
Learn which platform functions you can include in your modules and what you need to do for it.
Deutsche Version

Process Package Facility Service Management

The Process Package Facility Service Management is an optional extension to your Serviceware Processes system that enables you to efficiently record, process, and manage cases relevant to facility service management.

Software requirements

The following requirements must be met in order to use the Process Package Facility Service Management version 2.00:


Module	Required version
Serviceware Processes	6.5.1 or higher
Business Process Foundation	1.1 or higher

If you have any questions about installation and setup, please contact your system administrator or your Customer Manager.