Home
FAQ
You can find frequently asked questions about installing and configuring your system in the for Serviceware Knowledge.

Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
The Serviceware platform
Information on the platform features, other general information and web help assistance is available here.
Overview
Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
Using as agent
After log in to Serviceware Knowledge, the pinboard is opened.
Editing
How the editorial team populate the knowledge management system with content is described in the following sections.
Administration of Serviceware Knowledge
After logging on to Serviceware Knowledge, you will firstly be taken to the pinboard.
Knowledge-App
The mobile app for Serviceware Knowledge enables read-only access to all articles and PDF files stored in Serviceware Knowledge.
Knowledge-Integrator
The Knowledge integrator is a browser plugin for Google Chrome that can be integrated into almost any web application.
Knowledge widgets
The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.
FAQ
You can find frequently asked questions about installing and configuring your system in the for Serviceware Knowledge.
- I cannot log in to Serviceware Knowledge
  Several problems may prevent you from logging in to Serviceware Knowledge.
- I cannot find the text in Serviceware Knowledge for which I previously created a suggestion.
  The status of the tree node leading to the article may have been set as Inactive.
- I can't see the information I want, even though it is available in Serviceware Knowledge.
  There are several possible reasons why you cannot see expected information in Serviceware Knowledge.
- I cannot switch to the view I want.
  The view I usually use is not available.
- In Serviceware Knowledge, how can I find the open suggestions in the suggestion list?
- Can I filter posts and suggestions in Serviceware Knowledge so as to display content for which I am the user responsible only?
- Widgets
  Questions regarding the set-up and use of the widgets in Serviceware Portal are answered here.
Technical Information
In this section you will find helpful information for your software.

FAQ

You can find frequently asked questions about installing and configuring your system in the for Serviceware Knowledge.