Knowledge widgets

The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.

An example is the use of the Knowledge widgets in Serviceware Processes.
The widgets offer the same functionality as the Knowledge interface for laptop and PC. You currently have six different widgets to choose from, which you can configure and use in the Serviceware Portal.
Screenshots: Knowledge widgets für das Serviceware Portal
(1) Portal page with Knowledge widget (2) Search widget
(3) Detailed view widget (4) Result widget
(5) Tree widget (6) Filter widget

  • The Search widget allows you to search for knowledge content by entering a keyword.

  • The Contact Deflection widget allows you to attach a DOM element to the web page, for example to a text field in a contact form. The widget automatically searches for knowledge that matches the content in that element. Please note that this widget is enabled by default with Elasticsearch.

    AI (artificial intelligence) can be added as another option. If both options are enabled, you can select whether the widget uses Elasticsearch (SABIO's search) or AI (artificial intelligence). Please contact your account manager if you have further questions.

  • The results list widget displays the Results found by the search.

  • The Detailed view widget displays the Knowledge content from the search, tree or result list.

  • The Tree widget (navigation) provides the knowledge content in a hierarchical structure. This can be used to navigate within the FAQ page, for example. The functioning of the widget corresponds to the Filter function from Serviceware Portal.

  • The Filter widget allows visitors to filter and further limit results of a search found on your page. The functioning of the widget corresponds to the Filter function from Serviceware Knowledge. The set filters are highlighted in color. Active filters are displayed as color-coded chips.