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Administration of Serviceware Knowledge
After logging on to Serviceware Knowledge, you will firstly be taken to the pinboard.

Serviceware Knowledge
Find out about the use, editing and administration of Serviceware Knowledge!
The Serviceware platform
Information on the platform features, other general information and web help assistance is available here.
Overview
Serviceware Knowledge is the knowledge management tool of the Serviceware platform. Serviceware Knowledge manages the knowledge in your company in a central database.
Using as agent
After log in to Serviceware Knowledge, the pinboard is opened.
Editing
How the editorial team populate the knowledge management system with content is described in the following sections.
Administration of Serviceware Knowledge
After logging on to Serviceware Knowledge, you will firstly be taken to the pinboard.
- Permission model
  Serviceware Knowledge has an authorization model based on roles and views.
- Administration of Serviceware Knowledge
  The Knowledge administration can be opened by the users with the Administrator role through the administration in the navigation menu.
- Knowledge Basic Reporting
  Das Knowledge Basic Reporting bietet Auswertungen zur Nutzung von Serviceware Knowledge.
- How-To: Serviceware Knowledge set up for your company
  In this section, you will learn what steps you need to execute in your company before you start working with Serviceware Knowledge.
Knowledge-App
The mobile app for Serviceware Knowledge enables read-only access to all articles and PDF files stored in Serviceware Knowledge.
Knowledge-Integrator
The Knowledge integrator is a browser plugin for Google Chrome that can be integrated into almost any web application.
Knowledge widgets
The Serviceware Knowledge functions can be made available via widgets both in the Serviceware Portal and in other external or platform applications.
FAQ
You can find frequently asked questions about installing and configuring your system in the for Serviceware Knowledge.
Technical Information
In this section you will find helpful information for your software.

Administration of Serviceware Knowledge

After logging on to Serviceware Knowledge, you will firstly be taken to the pinboard.

As an administrator, you have access to file management, administration and reporting in addition to the functions for editorial members.

Screenshot: Overview of the view for administrators


(1)	File management	(2)	Administration
(3)	Reporting	(4)	Administrator with administration tasks
(5)	Quick access to administration tasks via the Add menu.