Access matrix

Resource Action Allowed
UserGroup Create ADMIN, STAFFING
UserGroup Update ADMIN, STAFFING
UserGroup Delete ADMIN, STAFFING
UserGroup Add members ADMIN, STAFFING
UserGroup Remove members ADMIN, STAFFING
Livechat Create ADMIN
Livechat Update ADMIN
Livechat Delete ADMIN
User Create Not implemented
User Update Current user, ADMIN(only internal user), STAFFING(only internal user)
User Delete Not implemented
User Get groups list Current user
User Get status Current user
Status Update SUPPORT
Room Create Current user (internal or every collaboration user) can create all room types except of support and "live chat user" (non internal) can only create rooms of type support)
Room Invite Current user (internal or every collaboration user) can invite any other (internal or collaboration) user into his new created room
Room Update Not implemented
Room Delete Not implemented
Room Get

  • Operator: Current user member of or room is a public or ADMIN for closed support rooms 

  • Customer: member of support room